Orator - Refund Policy

Updated on 4th August 2026

Your satisfaction matters — and while we generally don't issue cash refunds, we offer clear guidelines for transferring your Premium time if needed.

1. Scope

  • Applies to all Premium purchases, including:
    • Server Premium (Monthly, 6-Month, Yearly, Lifetime) — activated on a specific Discord server.
    • User Premium (Monthly, Yearly, Lifetime) — tied to your Discord account and usable across servers.

2. No Refunds

  • No successful payments will be refunded once you claim Server Premium in your server or activate User Premium on your account.

3. Automatic Renewals & Free Trial

  • Both Server Premium and User Premium renew automatically unless cancelled before the renewal date. Charges from a renewal you forgot to cancel are non-refundable.
  • A Free Trial that isn't cancelled before it ends automatically converts into a paid subscription; the resulting charge is non-refundable.

4. PayPal Chargebacks & Disputes

  • Filing a chargeback or dispute instead of contacting us directly may result in immediate suspension of your Server Premium or User Premium access, and in certain cases a full blacklist from Orator.
  • We encourage reaching out to [email protected] first so we can resolve the issue directly.

5. Transfers in Special Cases (Server Premium)

  • Mistaken-Server Activation — Activated Server Premium on the wrong server? Submit your transfer request within 7 days of purchase.
  • Server Blacklisting — Server blacklisted for policy violations? Request a transfer as soon as you're notified.

In both cases, we'll apply the full unused portion of your subscription to another server you own.

Note: User Premium is tied to your Discord account, not a server, so it does not require a transfer — it stays active wherever you go.

6. How to Request a Transfer

  1. Open a support ticket in our support server or email [email protected]
  2. Provide:
    • Discord User ID used for the purchase
    • Original Server ID
    • Destination Server ID
  3. Most requests are processed within 2 business days.

7. Exceptional Refunds

  • In rare, exceptional circumstances a refund may be issued at our sole discretion, for either Server Premium or User Premium. Applicable processing fees (e.g. PayPal fees) may be deducted from the refunded amount.

8. Final Discretion

  • All refund and transfer requests are handled at the Owner & Lead Developer's discretion. Exceptional circumstances will be reviewed case-by-case.