Your satisfaction matters — and while we generally don’t issue cash refunds, we offer clear guidelines for transferring your Premium time if needed.
1. Scope
- Applies to all Premium purchases (Monthly, Yearly, Lifetime).
2. No Refunds
- No successful payments will be refunded if you claim the Premium Subscription in your Server.
3. Transfers in Special Cases
- Mistaken-Server Activation — Activated Premium on the wrong server? Submit your transfer request within 7 days of purchase.
- Server Blacklisting — Server blacklisted for policy violations? Request a transfer as soon as you’re notified.
In both cases, we’ll apply the full unused portion of your subscription to another server you own.
4. How to Request a Transfer
- Open a support ticket in our support server or email [email protected]
- Provide:
- Discord User ID used for the purchase
- Original Server ID
- Destination Server ID
- Most requests are processed within 2 business days.
5. Final Discretion
- All transfer requests are handled at the Owner & Lead Developer’s discretion. Exceptional circumstances will be reviewed case-by-case.
Note: In some special cases, we may issue a refund, but the PayPal fee will be deducted.